Towards Benefit Orientated Business Process Modelling: A Canonical Action Research Study

Organizations are increasingly employing business process modelling techniques in an attempt to visualise their processes and highlight the improvements that need to be made. However, despite the plethora of modelling techniques available, the main focus has typically been the graphical depiction of a process. As of yet little consideration has been given into how a process can be presented in such a way as to allow the key stakeholders to realise its true value. The aim of this paper is to establish if benefits realisation can help develop a value focused process modelling technique. Stakeholder and Sense making theory will be employed to develop practical guidelines around how the modelling should be conducted and presented. The research presents a new modelling prototype that addresses the gap in the literature concerning benefits orientated process modelling.